Frequently asked questions
We’ve gathered the most common questions from our customers to make everything clear and convenient for you. If you don’t find your answer here, feel free to reach out—we’re always happy to help!
About Our Products
What products do you sell?
We offer a wide range of professional hair care products, including shampoos, conditioners, oils, masks, styling products, and more.
Do you test the products before selling them?
Yes! We have been in the hair care industry for over 15 years and only offer products that we have personally tested and trust.
How do I know which product is right for me?
If you’re unsure which product to choose, just contact us—our experts will help you find the perfect match for your hair type and needs.
Ordering & Payment
How do I place an order?
Simply add your desired products to the cart, proceed to checkout, enter your details, and confirm your purchase.
What payment methods do you accept?
We accept credit/debit cards, online payment systems, and cash on delivery.
Can I modify or cancel my order after placing it?
If your order hasn’t been shipped yet, you can make changes or cancel it. Just contact us as soon as possible.
Delivery
How long does delivery take?
We deliver orders the next day after they are placed.
How much does delivery cost?
Right now, delivery is completely free!
Can I choose a specific delivery time?
Yes! We’ll contact you to arrange the most convenient delivery time for you.
Returns & Exchanges
Can I return or exchange a product?
Yes, you have 30 days from the date of purchase to return or exchange your order.
How do I request a return?
Simply contact us, and we’ll guide you through the return process.
What if the product doesn’t work for me?
If the product is unused, we will accept the return and issue a refund.
Additional Questions
How can I contact you?
You can reach us via email, social media, or phone—we’re always ready to assist!
Where can I stay updated on new products and promotions?
Follow us on social media and check our website for the latest news and exclusive offers!